We may collect your name, email address, phone number, date of birth (where applicable), username, profile photo, mailing address, and other information you voluntarily provide when creating an account or using Passnexa.

We collect account credentials, account preferences, notification settings, authentication information, and records necessary to manage your account securely.

If you create a Business Account, we may collect business names, addresses, contact information, tax-related information, verification documents, operating hours, and promotional content.

Organizers may provide event descriptions, schedules, venue information, pricing, payout information, tax information, and customer support contacts.

Venue partners may provide venue capacity, amenities, accessibility information, operating hours, safety information, and authorized contacts.

Promoters may provide promotional profiles, marketing materials, referral information, and payment details where applicable.

We automatically collect technical information such as IP address, browser type, operating system, device identifiers, app version, crash reports, and diagnostic information.

With your permission, Passnexa may collect approximate or precise location information to recommend nearby events, businesses, and experiences. You may disable location permissions through your device settings.

Payments are processed by trusted third-party payment providers. Passnexa does not intentionally store complete payment card numbers. We may retain transaction records, receipts, and payment status information.

We retain customer support requests, emails, chat communications, and other correspondence necessary to provide support and improve our Services.

We use information to create and manage accounts, process ticket purchases, facilitate event attendance, operate business profiles, and provide the features of Passnexa.

Information may be used to respond to questions, investigate issues, resolve disputes, and improve customer support.

We may personalize event recommendations, business suggestions, search results, and other content based on your preferences, location (when permitted), and activity.

We use your information to send transactional messages, confirmations, receipts, security alerts, policy updates, and, where permitted, marketing communications.

Information may be analyzed to detect fraud, unauthorized access, abuse, suspicious transactions, and violations of our policies.

We use analytics and feedback to improve the design, functionality, accessibility, reliability, and performance of Passnexa.

We may process information to comply with legal obligations, respond to lawful requests, enforce our agreements, and protect the rights, safety, and security of Passnexa and its users.

We may share information with trusted third-party providers that assist with payment processing, cloud hosting, analytics, authentication, mapping, communications, and other operational services.

Information necessary to fulfill ticket purchases or event participation may be shared with the applicable organizer.

Where appropriate, limited information may be shared with participating businesses or venue partners to deliver requested services.

We may disclose information when required by law or when reasonably necessary to protect rights, safety, or property.

If Passnexa is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction subject to applicable law.

Passnexa does not sell users' personal information as described in this Privacy Policy.

Cookies are small text files and similar technologies stored on your browser or device that help websites and applications remember information and improve your experience.

Passnexa uses cookies and similar technologies to keep you signed in, remember preferences, improve performance, enhance security, analyze usage, and provide core platform functionality.

Depending on how you use Passnexa, we may use:

• Essential cookies required for core platform functionality and security
• Functional cookies that remember preferences and settings
• Analytics cookies that help us understand how the Services are used
• Performance cookies that support reliability and load optimization
• Marketing cookies, where applicable and with any required consent

Trusted third-party providers such as payment processors, analytics providers, authentication services, mapping services, and communication platforms may use cookies or similar technologies subject to their own policies.

You can manage or disable certain cookies through your browser or device settings. Disabling some cookies, especially essential cookies, may affect platform functionality.

Our mobile apps may use device identifiers, local storage, and similar technologies instead of browser cookies to support security and functionality.

Passnexa may use artificial intelligence, machine learning, and automated systems to improve event discovery, platform safety, customer support, search, and personalization.

Recommendations may be based on your location (if permitted), saved preferences, followed businesses, past activity, search history, and other interactions with the Services.

Search results and rankings may consider relevance, distance, popularity, quality, freshness, and user preferences.

Automated systems may help identify spam, fraudulent transactions, fake accounts, and other suspicious activity.

Where appropriate, significant moderation, fraud, or account decisions may be reviewed by authorized personnel.

Where available, users may manage personalization settings, notification preferences, and location permissions through their account or device settings. AI-generated recommendations and automated systems may not always be accurate; Passnexa continuously improves these systems but does not guarantee specific results.

Passnexa uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction.

Users are responsible for maintaining the confidentiality of their passwords and account credentials.

If a qualifying security incident occurs, Passnexa will respond in accordance with applicable law and our internal security procedures.

No method of transmitting or storing information is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Passnexa retains information only as long as reasonably necessary to operate the Services, fulfill contracts, prevent fraud, resolve disputes, comply with legal obligations, and improve services.

Retention may apply to account information, event listings, ticket purchases, payment records, customer support communications, moderation records, audit logs, analytics, and security logs.

Upon a valid deletion request, eligible personal information will be deleted or anonymized within a reasonable period unless retention is required or permitted by law or for legitimate business purposes such as fraud prevention or dispute resolution.

Transaction, payment, tax, fraud prevention, and audit records may be retained for legally required periods. Passnexa may also retain information beyond standard periods when required for litigation, investigations, regulatory requests, or law enforcement.

When data is no longer required, Passnexa will take reasonable steps to securely delete, anonymize, or dispose of the information. Service providers processing Passnexa data are expected to maintain appropriate retention and deletion practices consistent with contractual obligations.

You may request access to certain personal information we maintain about you, subject to applicable law.

You may request correction of inaccurate personal information.

You may request deletion of eligible personal information, subject to legal exceptions.

You may manage marketing communications and notification preferences through your account settings where available.

Depending on your jurisdiction, you may have additional privacy rights under applicable law.

Passnexa respects user privacy and discloses personal information to law enforcement or other authorities only when required or permitted by applicable law.

We may respond to valid legal process such as subpoenas, court orders, search warrants, or other lawful requests that meet applicable legal standards.

Passnexa reviews legal requests for legal sufficiency, scope, and applicability before responding. We may object to or decline requests that are overly broad, legally deficient, or inconsistent with applicable law.

Where applicable law permits, Passnexa may disclose limited information if there is a good-faith belief that doing so is necessary to prevent imminent death, serious bodily harm, or another qualifying emergency.

When permitted by law and appropriate under the circumstances, Passnexa may notify affected users before disclosing their information.

Depending on the request and applicable law, Passnexa may disclose limited account information, transaction records, or other records reasonably responsive to the request. Requests originating outside the applicable jurisdiction may require additional legal process.

Passnexa is committed to making its website, mobile applications, and services accessible to the widest possible audience. We strive to provide an experience that is usable by people with diverse abilities and to continually improve accessibility throughout the platform.

Where practical, Passnexa works to support screen readers, keyboard navigation, readable text, sufficient color contrast, descriptive labels, and responsive layouts across supported devices.

If you encounter an accessibility barrier, please contact us so we can investigate and improve the experience. Where appropriate, Passnexa will make reasonable efforts to provide alternative methods of accessing information or services.

Accessibility support: accessibility@passnexa.com